We have a very good training session at magnet. We call it TLT ( TL’s Training ). This training is provided by our chief mentor Nirav Mehta. So we have been trained since 3 months on every thursday of the week. Now its our turn to share this knowledge. So I have decided to give this training to Maheswar, Sanjay and Mihir ( 3 muscitiers of magnet ) 
.
As part of this training session We spoke on “Effective Listening” on Firday 13 March 2009.
I have listed notes of this session hope it will be usefull to you.
Brief Theory of communication
- Expressing wants, feelings, thoughts, opinions half communication
- Other half listening and understanding
Source of difficulty by speakers
- voice volume too slow.
- too complex message
- Getting lost & forgetting the purpose of the communication.
- Body language contradicting.
- Paying too much attention for receiver.
- Using unique method
Source of difficulty by listener
- Being preoccupied and not listening.
- Paying too much interest on what I will say.
- Listening to our own personal beliefs.
- Not asking for clarification when we don’t understand.
Three Basic listening modes
- Combative Listening.
- Attentive Listening.
- Reflective Listening.
Level of Listening
1. Account of the facts.
2. Thoughts and beliefs.
3. Feelings and emotions.
4. Wants, needs or motivation.
5. Hopes and expectations.
Different Situations of listing
You’re lost, and you ask a stranger for directions.
Your child comes to you crying.
You are in trouble and someone offers to help.
Your spouse is being affectionate and playful.
Opposing council is cross-examining you in court.
Tips of active listening
- Don’t respond to just meaning of the words.
- find the feeling and intent behind that.
- respond when you understood.
- active listening is best response.
- use eye contact and listening body language.
- Don’t be judgmental.